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Terms of Service
Clear expectations for projects, subscriptions, hosting, and support.
Ailuno · Effective October 9, 2026
About these terms
These Terms of Service explain the services Ailuno ("we," "us," and "our") offers through ailuno.io. Final scope, price, delivery arrangements, and any specific conditions are confirmed in the proposal or order you accept before work starts. An agreed written project term takes priority over a general statement here. Browsing the site or requesting a quote does not place an order.
Scope, timing, and your materials
Your selected package or accepted proposal defines the deliverables. Please supply the information, feedback, and access needed for the agreed work, and only provide content you own or have permission to use. Timelines depend on the confirmed scope and receipt of the necessary materials. Delivery dates and revision arrangements are confirmed for the project; extra work or a change of scope is quoted before it proceeds. Digital deliverables are supplied through the delivery method agreed with you.
Websites and landing pages
Ailuno lists a single landing page at $499 USD setup plus $49 per month, or a business website with contact form and booking at $1,999 USD setup plus $199 per month. Hosting and maintenance are included in those monthly plans. Final scope and the first recurring billing date are confirmed in your accepted quote before payment. The landing-page package does not include a contact form or booking.
Cancellation, hosting, and transfers
Hosting and maintenance are ongoing services. Your order confirms cancellation arrangements and the date they end. Arrange alternative hosting before that date if you want the website to remain online. Cancellation does not automatically transfer your website. A standard assisted transfer to a compatible host is quoted at $199–$499 USD before work begins; new hosting, third-party fees, and rebuilds are separate. Transferable files, licenses, and connected services are confirmed as part of the handoff.
Property walkthroughs
A walkthrough costs $499 USD once for one property, with no subscription. It includes an approximately 60-second illustrative video created from your supplied property photos and a finished digital file. Contact us through WhatsApp to share your listing link and photos you have permission to use. Include your order reference or the email address entered at checkout so we can identify your purchase. AI-generated motion is illustrative; review the result for accurate representation of the property before using it in advertising. No on-site filming is included. Ailuno is independent of Zillow and Airbnb, and use on another platform remains subject to that platform’s rules.
AI agents and voice agents
The Business AI Agent and AI Voice Receptionist packages follow the scope, setup price, monthly care, and usage exclusions shown on their offer pages and confirmed before payment. Monthly care starts after 30 days. Software, API, phone, and voice usage costs are separate as disclosed in the offer. Monthly care can be canceled at the end of the paid service period; Ailuno-managed hosting or automations stop then. Contact us before that date to discuss migration or call forwarding. Migration work is quoted before it begins.
AI outputs can be incorrect. Approve the business information, actions, and handoff rules used in your project, and provide appropriate human review. Voice agents are not emergency services. Recording, messaging, and use of customer data must follow the permissions and disclosures applicable to the deployed service.
Agency projects and ongoing partnerships
For agency work, a fixed quote confirms deliverables, timeline, revision rounds, and acceptance criteria. A 50% deposit starts project work and the balance is due on agreed delivery. Standard agency retainers have a three-month minimum, then continue month to month with 30 days’ notice, unless a different term is agreed in writing. This agency-retainer minimum does not replace the cancellation terms of the separate website or agent packages. Ailuno projects follow their accepted quote and the terms disclosed on its pricing page. Advertising, software, licenses, platform fees, usage, and other third-party costs are separate where stated. Revenue, search rankings, leads, and conversion results are not guaranteed.
Payments, cancellations, and refund requests
Prices are in USD unless your accepted order states otherwise. Review the final checkout or invoice, including any tax treatment and recurring charges, before paying. To request a project cancellation, report a billing mistake, or ask for a refund, contact us through WhatsApp or at +1 (949) 849-4556 with your order or receipt and the issue. Requests are reviewed against the agreed scope, work delivered, any accepted cancellation terms, and applicable law. Canceling a subscription stops future renewals according to its cancellation date; it does not itself issue a refund. Nothing here limits refund or other consumer rights that cannot lawfully be excluded.
Content, ownership, and demonstrations
You retain your rights in the materials you provide and authorize us to use them for the agreed work. Deliverable ownership, licenses, third-party components, and account handoffs follow your accepted project agreement and applicable license terms. Website and interface examples illustrate possible design and functionality, not a promise that every feature is included in every package. Do not use the site to violate others’ rights, submit unlawful material, interfere with services, or bypass security controls.
Communications and text messages
You can contact us by phone or through the messaging links shown on the site. Opening a contact link, making a purchase, or accepting service terms does not enroll you in promotional texts. For requested SMS follow-ups, message frequency depends on your request and replies; message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. For assistance, contact us at +1 (949) 849-4556 or through WhatsApp. See our Privacy Policy for data handling.
Questions and changes
Contact Ailuno at +1 (949) 849-4556 or through WhatsApp about a project, payment, or these terms. Changes will be published with a revised effective date. A website update does not silently replace the terms of an already accepted project; material changes to ongoing paid services will be communicated before they take effect.